Privacy policy

Who is responsible for your data

NERA PULSE SARL, Rue Lycée d'Anguissa. Yaoundé. Cameroun, RCCM CM-NSI-02-2026-B12-00477, NIU M052618681802E. For any question about your data: contact@nerapulse.fr.

What we process, and why

• Your service request: name, email address, phone and company (optional), country, the services you chose and the details you provide. Used to study your needs, answer you and send you a quote (pre-contractual steps).
• Your client file: quotes, invoices, billing identity (company name, address, tax or VAT number), payment schedule and payments. Used to perform the contract and keep our accounts (legal obligation). A European VAT number is checked with the European Commission's official service (VIES).
• Tracking your file on the Tracking page: it opens with the file reference and your email address, never with one without the other.
• Online payments: amount, currency, date and transaction reference. Your card or mobile money number is entered with the payment provider and never goes through our servers.
• Our suppliers: contact details, bank details and invoices uploaded through a secure link. Bank details are visible to the finance department only.
• Our team: professional data (name, email, country, department, role, time zone) needed for the team workspace; their work meetings and the minutes they write or approve, filed in the company archives and readable only by authorised people; the progress of their objectives; and, if an account is suspended or signed out, the date, reason and author of that action, readable only by the super administrator.
• Your messages on WhatsApp, Messenger and Instagram, when you write to NERA PULSE or to QUICK on these apps: the identifier Meta assigns to your account, the app used, the text of your messages and the time. They are used to answer you (your request). We never write to you first.
  • An artificial intelligence replies first, and its first message tells you so. It answers from our help pages, the job offers published on QUICK Job and our news, and points you to the right page. It gives no prices, opens no files and decides nothing about you. It hands the conversation to a person on our team as soon as you ask, and also in case of a complaint or when our texts do not answer your question.
  • Your rating: at the end of the exchange, it may ask you for a rating from 1 to 5. If you give one, it is kept with the conversation.
  • If you write on behalf of a company (hiring, consulting), we keep one sentence summing up its need, with no name, number or address, so that our sales team can follow up. On WhatsApp, the name displayed by the app goes with it for as long as the conversation exists.
• Our news: views and likes are plain counters, linked to no one.

Your data is never sold, and never used for advertising.

How long we keep it

• A request and its file: for as long as the business relationship lasts, then archived. You may ask at any time for a request that went no further to be erased.
• Invoices, accounting records and supporting documents: ten years, as OHADA accounting law requires. An issued invoice is never altered or deleted.
• Messages received on WhatsApp, Messenger and Instagram, and the rating you gave: 90 days, then deleted automatically. Sooner if you ask (see "Deleting your data"). If your message opens a service request, that request follows the rule above.
• The sentence summing up the need of a company that wrote to us on these apps: 24 months, then automatically replaced by a neutral note. If our team followed up, the file opened with the company follows the rule for requests above.
• Team accounts: for the duration of the collaboration.
• Log of a team account's suspensions: as long as the account exists, then one year after it is deleted, then erased automatically.

Who we work with

We rely on well-established providers, each limited to what its task requires: hosting of the database (Supabase, United Kingdom) and of the website (Vercel), email delivery (Resend), receiving and sending WhatsApp, Messenger and Instagram messages (Meta), secure payment (Stripe for cards, pawaPay and Genius Pay for mobile money), and artificial intelligence tools (Anthropic) that help our team analyse requests and prepare replies, always under its control and without the data being used to train models.

For messaging specifically: Meta carries your messages (you are using its service, under its own privacy rules); Anthropic receives the latest messages of the conversation to write the artificial intelligence's reply; Supabase stores the conversation; Vercel hosts the website that links the three. Anthropic and Vercel are based in the United States, and Meta also processes data there: your messages may therefore leave the European Union.

Transfers outside the European Union rely on the European Commission's standard contractual clauses; the United Kingdom benefits from an adequacy decision.

How we protect it

Each piece of data is visible only to the people who need it: access rules are enforced by the database itself, not just by the interface. Documents (quotes, invoices, records) are kept in a private store; you receive them by email or download them from the Tracking page.

Your rights

You may ask to access, correct, erase or port your data, to restrict its processing, or object to it, by writing to contact@nerapulse.fr. We reply within one month. Some data cannot be erased while the law requires us to keep it (an invoice, for instance). You may also contact the data protection authority of your country: the APDP in Cameroon, the CNIL in France.

Deleting your data

In a WhatsApp, Messenger or Instagram conversation, simply write "delete my data" (or "erase my data", "stop contacting me"). A message immediately confirms that your request has been recorded, and the conversation is handed to a person on our team. We delete the conversation and all its messages within 30 days; if this has not been done earlier, it is deleted automatically once the 30 days are over. All that remains is a record with no content (the date and the app) proving that the deletion took place. If you wrote on behalf of a company, the sentence summing up its need is deleted at the same time, including in our sales follow-up, as is the name displayed on the messaging app. If you write to us again afterwards, a new conversation starts.

For all your other data (a service request, a client file), write to contact@nerapulse.fr. We delete it within 30 days and confirm it to you. Without any request, messaging messages are deleted after 90 days anyway. Only data the law requires us to keep (an invoice, for instance) is retained.

Cookies

See the cookie policy.